TERMS & CONDITIONS

We provide free delivery/shipping on all items within India.

All goods will be fully insured by the company until they reach your doorstep, so your purchase is 100% safe.

Our 7-day Money Back Policy gives you time to make sure your purchase is perfect.

Once the product is returned under our 7 Day Money Back policy, it would be checked for any tamper by the Quality control department (QC).

The product will be acceptable in perfect condition with all the tags and protective material intact. Any product returned with any kind of wear and tear or with tampered tag will not be covered under this policy.

The funds will be refunded to your original payment method.

You have 7 days from your delivery date to return an item for a refund. We recommend that your return is sent back within 2 days of receipt to ensure the parcel arrives at the original location in time. Items should be returned undamaged with all the tags attached, and the original packaging included.

We offer a Lifetime Exchange Policy on all purchases made from us. The product can be returned for exchange on the basis of its current market value.

The value of the exchanged product after deductions will be credited to your e-shop account with us. This remains valid and can be used to purchase anything on our e-Shop or in store.

Jewellery returned shall go through the Quality control procedure in order to process the exchange. 

In case you need any help or have any queries/suggestions/feedback

We can be reached at jaipur@suranas.com or at +919414015555 between 11:00am and 8 pm,  mon-sat

Our registered office address is:

For clients shopping within India, products have to be delivered to our physical store in Jaipur within 7 days of delivery for 100% return.

After that, the client will get 85% value credit voucher, credited back into their carts.

Please contact us while initiating the returns so that we can guide you.

Repair services are provided in India. Please write to us at jaipur@suranas.com or connect with us via WhatsApp and we will organise the repairs procedure for you.